What we collect

• Mobile number, and email if you choose to link one
• Display name / nickname and optional profile photo
• Purchases, repairs, points, giveaway tickets, and membership tier synced from our POS
• Push notification token so we can send order, repair, and club updates
• Device type needed to deliver those notifications
• Payment details handled by Stripe when you buy membership on the website

How we use it

We use this data to sign you in, show your club balance and history, run monthly draws and giveaways, process website checkout, and send inbox / system notifications you opted into. We do not sell your data and we do not show third-party ads in the app.

Who we share it with

Service providers that host the app backend (including Google Firebase), send push notifications (Expo / Google FCM / Apple), process website payments (Stripe), and operate our in-store POS. Staff at HKS Innovation can see member records needed to serve you in store.

Retention and your rights

We keep your member record while your account is active. You can delete your account in the HKS Club app (Account → Delete account) or on this website after you sign in (Membership → Delete account). That removes your club profile, points, tickets, and in-app history. In-store Animal POS customer and transaction records are kept. You can also email [email protected]. You can turn off push notifications in the app or in system settings.

Contact

HKS Innovation PTY LTD
Email: [email protected]